About the Washington D.C. Area Remedy Users Group (WARUG)

 

*** Sign-in Procedures Have Changed at BAH – You must RSVP ***

Please send email to betina@bleeding-edge.com by COB Wed, 15 October 2008 if you might attend WARUG on 24 October 2008.  Include your First Name, Last Name, and Company you work for.  BAH instituted visitor procedures in July 2007 which will require a conference badge to enter the meeting.  By RSVPing, a WARUG conference badge will be generated for you and given to you when you arrive.  You will need a valid photo id to obtain your conference badge.

 

 

·         Jeff Mikulas, BMC, “Identity Management and Remedy Service Request Management

·         Mark Herring, Abydos, “Analyzing, Documenting, Editing and Graphically Presenting Workflow Rules with Abydos Analyser

·         David Quinn, BMC, “BMC Remedy Updates (ARS 7.5 Update, Recent Acquisitions, New Pricing Model, General Sizing Guidelines, Things to Consider when Installing ITSM 7, Q&A)

 

For future topic suggestions or to volunteer to speak at a meeting contact Betina Lose at betina@bleeding-edge.com.

 

 

 

 

 

 

 

 

 

To subscribe to the WARUG email list, sign up at the following link:

http://www.warug.org/mailman/listinfo/warug

 

To send a message to the list, send email to warug@warug.org

 

To unsubscribe from the WARUG email list, go to the following link:

http://www.warug.org/mailman/listinfo/warug

 

General Meeting Format

 

                                                      8 AM- 9 AM      ¨   Sign-In and Refreshments

                                                      9 AM-12 PM      ¨   2-3 Speakers inside the BAH Auditorium

                                                    12 PM - 1 PM       ¨  Vendor Demonstrations/User Mingling Hour in the Reception Area

 

 

Meeting Content

 

Meetings and agendas are coordinated by WARUG volunteers from the Remedy user community.  Speakers are invited from the user community, BMC Remedy, and/or the Remedy related vendor community.  WARUG speakers and demoers participate free of charge.  Presentations must be Remedy related and be more of a technical nature than a marketing/sales nature.  Participants are provided written guidelines for presentation content, logistics, and meeting format.

 

Remedy users are encouraged to volunteer to speak at meetings in order to share their design and implementation experiences with the group.  Presentations by WARUG members are known as “Case Studies” and can be on any Remedy related subject that users would like to share with the group.

 

Presentations by BMC Remedy are intended to keep WARUG members informed about Remedy products and to give the audience a chance to ask technical and other questions of Remedy staff.

 

Remedy related vendors are invited to speak at WARUG meetings on specific products that integrate with Remedy products in order to educate the group on the technicalities of integrating 3rd party products.  Remedy related vendors are also invited to meetings to demonstrate their products and provide literature to members during sign-in, at breaks and between 12PM and 1PM outside of the Booz Allen Hamilton Auditorium.

 

Prior Meeting Recaps

 

LAST MEETING RECAP – Our last meeting took place on Friday, 11 July 2008 from 8AM-1PM at the Booz Allen Hamilton Auditorium in Mclean, VA.  Thank you to Booz Allen and Hamilton, the attendees and the following speakers:

 

·         Misi Mladoniczky, RRR,“Performance Tuning and License Optimization

·         Lisa Kemes,  Tyco Electronics, “Tyco Electronics Survey Process based on ARS

·         Cara Wallace, BMC, “ITSM 7 Installing and Configuring”

 

PRIOR MEETING RECAPFriday, 11 April 2008 at the Booz Allen Hamilton Auditorium in Mclean, VA.

 

 

PRIOR MEETING RECAPFriday, 16 November 2007 at the Booz Allen Hamilton Auditorium in Mclean, VA

 

 

PRIOR MEETING RECAPFriday, 27 July 2007 at the Booz Allen Hamilton Conference Center in Mclean, VA.

 

 

PRIOR MEETING RECAP - Friday, 2 March 2007 at the Booz Allen Hamilton Auditorium in Mclean, VA.

 

 

PRIOR MEETING RECAP - Tuesday, 31 October 2006 at the Booz Allen Hamilton Auditorium in Mclean, VA.

 

 

PRIOR MEETING RECAP - Friday, 16 June 2006 at the Booz Allen Hamilton Auditorium in Mclean, VA.

·         David Quinn, BMCRemedy Engineer, “ITSM Suite 7.0 esp. Asset Management

PRIOR MEETING RECAP   Friday, 5 May 2005 at the BAH Auditorium in Mclean, VA.

 

PRIOR MEETING RECAP Friday, 11 November 2005 at the BAH Auditorium in Mclean, VA.

 

PRIOR MEETING RECAP 16 September 2005, BAH Auditorium, Mclean, VA. 

PRIOR MEETING RECAP 12 November 2004, BAH Auditorium:

·         Mike Wise and Jeff Collison,  Solution Consultants, bmcRemedy, “Configuration Management Database (CMDB)

 

PRIOR MEETING RECAP 12 November 2004, BAH Auditorium:  

·         Scott Fisher,  Instructor, Remedy, a BMC Software Co., “ARS 6.X New Features and Functionality

·         David Quinn, Solutions Consultant, Remedy, a BMC Software Co., “Remedy Developer Plus

PRIOR MEETING RECAP Friday, 25 June 2004, BAH Auditorium:

·         Dyon Crawford,  Instructor, Remedy, a BMC Software Co., “Remedy Web Reporting

·         David Quinn, Solutions Consultant, Remedy, a BMC Software Co.,Flashboards 6.0”

·         Larry Chang, CEO, Edge Technologies, “Corporate Portals

 

PRIOR MEETING RECAP 12 March 2004 at the BAH Auditorium in Mclean, VA

 

PRIOR MEETING RECAP 10 October 2003 at the BAH Auditorium in Mclean, VA.  

 

PRIOR MEETING RECAP 13 June 2003 at the BAH Auditorium in Mclean, VA.  

 

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Please contact Betina Lose, Chairperson, WARUG, betina@bleeding-edge.com, for further information about WARUG.               Updated:  6/2008