About the Washington D.C. Area Remedy Users Group (WARUG)

*** Sign-in Procedures Have Changed at BAH – You must RSVP ***

Please send email to betina@bleeding-edge.com by COB Friday, 16 October 2009 if you might attend WARUG on 23 October 2009. Include your First Name, Last Name, and Company you work for. You must also let me know if you are a foreign national. BAH instituted visitor procedures in July 2007 which will require a conference badge to enter the meeting. By RSVPing, a WARUG conference badge will be generated for you and given to you when you arrive. You will need a valid photo id to obtain your conference badge.

• NEXT MEETING – Friday, 23 October 2009, 8AM-1PM, Booz Allen Hamilton Auditorium, Mclean, VA. RSVP by COB Friday 16 October 2009 (see instructions above). The agenda for the meeting is as follows:

9:00 - 9:15 Betina Lose, WARUG Chairperson, Welcome

9:15 – 10:00 Alex Sapp-Aeorprise & Gary Holland-BMC, “Mobilizing Remedy ARS w/Aeroprise”

10:00 – 10:15 Break

10:15 – 11:00 Cliff O’Neal, Micro Focus,“Load Testing Remedy with SilkPerformer”

11:00 – 11:45 Lenny Warren, RMI, “Working with BMC Remedy 7.5 Developer Studio”

11:45 - 12:00 Betina Lose, Meeting Close

For future topic suggestions or to volunteer to speak at a meeting contact Betina Lose at betina@bleeding-edge.com.

• WHAT IS WARUG? - The Washington D.C. Area Remedy Users Group (WARUG) is an organization for users of the Remedy products and tools, now owned by BMC. WARUG is not affiliated with BMC and is operated independently.

• OBJECTIVE - The objective of the group is information exchange. The group gives Remedy users a collective voice to articulate issues they find important as well as providing a forum for continuing education concerning Remedy and related products.

• ORGANIZERS - Meeting organizers are volunteers from the Remedy developer/user community. Primary planning is conducted by Betina Lose from Bleeding Edge Technologies, Inc. Betina can be reached at betina@bleeding-edge.com in Leesburg, VA.

• MEMBERSHIP - NO COST - Membership in the group is free and comes primarily from Virginia, Maryland, and Washington D.C., but is not limited to these areas. There is no formal membership sign-up, however you must RSVP to betina@bleeding-edge.com with First Name, Last Name, and Company you currently work for in order to comply with Booz Allen Hamilton’s visitor policy. Your information will be added to an access list provided to BAH and a conference badge will be created for you and distributed when you arrive. You will need a valid photo id to obtain a WARUG conference badge.

• SCHEDULE - WARUG is scheduled to take place 3 times a year in the months of March/April, June/July, and Oct/Nov.

• LOCATION - Booz Allen Hamilton (BAH) has generously agreed to allow WARUG to meet in their beautiful, Hi-Tech auditorium at 8283 Greensboro Drive, Mclean, VA 22102. For directions to the BAH Auditorium, please phone BAH’s general number at (703) 902-5000 or visit an on-line mapping source.

• WEB SITE – www.warug.org Look for future meeting information here as well as the WARUG email list.

• EMAIL LIST – The WARUG email list is used to communicate WARUG business. Subscribe to the WARUG email list to receive announcements about meetings or to participate in discussions. Email addresses are privately held. BET does not distribute email addresses or use them for solicitation.

To subscribe to the WARUG email list, sign up at the following link:

http://www.warug.org/mailman/listinfo/warug

To send a message to the list, send email to warug@warug.org

To unsubscribe from the WARUG email list, go to the following link:

http://www.warug.org/mailman/listinfo/warug

General Meeting Format

8 AM- 9 AM ¨ Sign-In and Refreshments

9 AM-12 PM ¨ 2-3 Speakers inside the BAH Auditorium

12 PM - 1 PM ¨ Vendor Demonstrations/User Mingling Hour in the Reception Area

Meeting Content

Meetings and agendas are coordinated by WARUG volunteers from the Remedy user community. Speakers are invited from the user community, BMC Remedy, and/or the Remedy related vendor community. WARUG speakers and demoers participate free of charge. Presentations must be Remedy related and be more of a technical nature than marketing or sales. Participants are provided written guidelines for presentation content, logistics, and meeting format.

Remedy users are encouraged to volunteer to speak at meetings in order to share their design and implementation experiences with the group. Presentations by WARUG members are known as “Case Studies” and can be on any Remedy related subject that users would like to share with the group.

Presentations by BMC Remedy are intended to keep WARUG members informed about Remedy products and to give the audience a chance to ask technical and other questions of Remedy staff.

Remedy related vendors are invited to speak at WARUG meetings on specific products that integrate with the Remedy products in order to educate the group on the technicalities of interfacing with 3^rd party products. Remedy related vendors are also invited to meetings to demonstrate their products and provide literature to members during sign-in, at breaks and between 12PM and 1PM outside of the Booz Allen Hamilton Auditorium.

Prior Meeting Recaps

LAST MEETING RECAP – Our last meeting took place on Friday, 21 August 2009, 8AM-1PM, Booz Allen Hamilton Auditorium, Mclean, VA. Thank you to Booz Allen and Hamilton, the attendees and the following speakers:

• Karlis Peterson, BMC, “Using AlarmPoint Alert Management w/Remedy ARS”

· Quentin Mackey, Column Technologies,“ITSM 7.5 – Implementation Lessons Learned”

• Lenny Warren, RMI Solutions, “ARS 7.x Best Practice Troubleshooting Techniques for Serivce Desk Staff”

PRIOR MEETING RECAP – Friday, 24 April 2009, 8AM-1PM, Booz Allen Hamilton Auditorium, Mclean, VA.

• Jeff Gore, Column Technologies, “Tracking Ethics Issues, Crimes and School System Complaints w/Case Management built on ARS”
• Mike Campbell & John Marshall, Dev Technologies,“Remedy Client Authentication w/ CAC (Common Access Card)”
• Gary Holland, BMC, “BMC Remedy ARS 7.5 What’s New”

PRIOR MEETING RECAP – Friday, 24 October 2008, 8AM-1PM, Booz Allen Hamilton Auditorium, Mclean, VA.

• Jeff Mikulas, BMC, “Identity Management and Remedy Service Request Management”
• Mark Herring, Abydos, “Analyzing, Documenting, Editing and Graphically Presenting Workflow Rules with Abydos Analyser”
• David Quinn, BMC, “BMC Remedy Updates (ARS 7.5 Update, Recent Acquisitions, New Pricing Model, General Sizing Guidelines, Things to Consider when Installing ITSM 7, Q&A)”

PRIOR MEETING RECAP – Friday, 11 July 2008, 8AM-1PM, Booz Allen Hamilton Auditorium, Mclean, VA.

• Misi Mladoniczky, RRR,“Performance Tuning and License Optimization”
• Lisa Kemes, Tyco Electronics, “Tyco Electronics Survey Process based on ARS”
• Cara Wallace, BMC, “ITSM 7 Installing and Configuring”

PRIOR MEETING RECAP – Friday, 11 April 2008, 8AM-1PM, Booz Allen Hamilton Auditorium in Mclean, VA.

• David Erickson, BMC, “ARS 7.5 Developer Studio”
• Sherrie Woodring, BMC, “Improving Change Management w/ Remedy & BMC Configuration Automation for Networks”
• Lenny Warren, RMI, “ITSM Incident Management Overview”

PRIOR MEETING RECAP – Friday, 16 November 2007 at the Booz Allen Hamilton Auditorium in Mclean, VA.

• Marty Corbett, Triumphant, “Resolution Manager-Proactive Systems Management w/ ARS”
• John D’Antonio, CACI, “Managing ARS Escalations”
• David Erickson, BMC Remedy, “ARS Developer Studio” and “SRM/BSM Analytics/Dashboards”

PRIOR MEETING RECAP – Friday, 27 July 2007 at the Booz Allen Hamilton Conference Center in Mclean, VA.

• Stan Feinstein, Project Remedies, “IT Project Portfolio Management using ARS”
• John Sundberg, Kinetic Data, “Kinetic Calendar and Kinetic Request built on ARS”
• David Quinn, BMC Remedy, “Remedy Action Request System Version 7.1 and Q&A”

PRIOR MEETING RECAP - Friday, 2 March 2007 at the Booz Allen Hamilton Auditorium in Mclean, VA.

• Phil Marino, SupportSoft,“Automated Diagnostics and Resolution w/ Accelerator for Remedy”
• Bob Dorch, BDNA,“Asset Discovery and Inventory w/ Accelerator for Remedy/Atrium CMDB”
• David Quinn, BMC/Remedy, “Process, ARS, and Sarbanes-Oxley (SOX)/COBIT Compliance”

PRIOR MEETING RECAP - Tuesday, 31 October 2006 at the Booz Allen Hamilton Auditorium in Mclean, VA.

• John Sundberg, Kinetic Data, "Creating Kinetic Surveys with ARS"
• Desi DosSantos, AlarmPoint Sytems, "Alerts with AlarmPoint & ARS"
• Kurt Risley, BMCRemedy, "Service Request Management System (SRMS) & ARS 7.01"

PRIOR MEETING RECAP - Friday, 16 June 2006 at the Booz Allen Hamilton Auditorium in Mclean, VA.

• Lenny Warren, BMCRemedy Instructor/Consultant, “ARS Administrator Control Panel Code Walkthru”

· David Quinn, BMCRemedy Engineer, “ITSM Suite 7.0 esp. Asset Management”

PRIOR MEETING RECAP – Friday, 5 May 2005 at the BAH Auditorium in Mclean, VA.

• David Shellman, Tyco Electronics, ” The Art of Remedy ARS License Management”
• Anir Chowdhury, Bizlogix, “Change Management Excellence”

PRIOR MEETING RECAP – Friday, 11 November 2005 at the BAH Auditorium in Mclean, VA.

• Cuong Nguyen, Entuition, “Telecommunications Infrastructure Management”
• Anir Chowdhury, Bizlogix, “Helpdesk Operational Excellence and Customer Self-Service Portal”

PRIOR MEETING RECAP – 16 September 2005, BAH Auditorium, Mclean, VA.

• Mike Campbell, EDS, ITSM 5.5 customizations (HD, Asset, Change, SLA).
• Martin Ahlers, Aeroprise, A wireless solution to Remedy using Aeroprise.
• David Quinn, BMC, Q&A Session and ARS V 7 'Sneak Peek'
  
  

PRIOR MEETING RECAP – 12 November 2004, BAH Auditorium:

· Mike Wise and Jeff Collison, Solution Consultants, bmcRemedy, “Configuration Management Database (CMDB)”

PRIOR MEETING RECAP – 12 November 2004, BAH Auditorium:

· Scott Fisher, Instructor, Remedy, a BMC Software Co., “ARS 6.X New Features and Functionality”

· David Quinn, Solutions Consultant, Remedy, a BMC Software Co., “Remedy Developer Plus”

PRIOR MEETING RECAP – Friday, 25 June 2004, BAH Auditorium:

· Dyon Crawford, Instructor, Remedy, a BMC Software Co., “Remedy Web Reporting”

· David Quinn, Solutions Consultant, Remedy, a BMC Software Co., “Flashboards 6.0”

· Larry Chang, CEO, Edge Technologies, “Corporate Portals”

PRIOR MEETING RECAP – 12 March 2004 at the BAH Auditorium in Mclean, VA

• Lenny Warren, Remedy Instructor, Remedy, a BMC Software Co., “Remedy Web Services”
• David Shellman, Remedy Developer, Tyco, “Telecomm Invoice Processing Using ARS”
• Sean Tierney, Sales Engineer, Remedy, a BMC Software Co., “Remedy ARS 6.0, A Closer Look”

PRIOR MEETING RECAP – 10 October 2003 at the BAH Auditorium in Mclean, VA.

• Parm Sangha, Consultant, Pink Elephant, “ITIL Overview”
• Kelly Deaver, Remedy Enablement Manager, Blazent “Asset Management Integrated with Remedy ITSM using Remedy’s Enterprise Integration Engine (EIE)”
• David Quinn, Sales Engineer, Remedy, “Remedy Application Explorer & ARS 6.0 Preview”

PRIOR MEETING RECAP – 13 June 2003 at the BAH Auditorium in Mclean, VA.

• Lenny Warren, Instructor, Remedy, “Migrating from ITSM 5.0 to ITSM 5.5”
• Stephanie Miller, EMS Process Technologist, Hershey Foods, “Building Great Applications using a Great Tool”
• Dyon Crawford, Instructor, Remedy, “Migrating from ARWeb to 5.1 Mid-Tier”

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Please contact Betina Lose, Chairperson, WARUG, betina@bleeding-edge.com, for further information about WARUG. Updated: 9/2009